mturk HITs page loads very slowly

DONTDOIT

Custom Title:
Contributor
Joined
Jan 12, 2016
Messages
203
Reaction score
461
Points
338
Gender
Male
I just emailed support. I expect it to go nowhere but if this doesn't improve I'm not going to be able to turk anymore. :(

Edit: It's now happening when I am logged out too. Hmm.
logged out still working here
 

CloudNine

Well-Known Member
Joined
Jan 12, 2016
Messages
1,583
Reaction score
4,137
Points
513
Gender
Male
I emailed them again. I don't know if there's anything else we can do but bombard them with emails
 
  • Like
Reactions: DONTDOIT

Matilda Jones

Grey Ghost
Contributor
Joined
Jan 24, 2016
Messages
4,608
Reaction score
6,757
Points
788
Gender
Female
I usually never do batches but I can't accept a single survey before it's gone. Working from a batch and accepting the next HIT seems to work without too much slowness. But I can't scrape, can't PANDA, and can't do any searches.
 

DONTDOIT

Custom Title:
Contributor
Joined
Jan 12, 2016
Messages
203
Reaction score
461
Points
338
Gender
Male
Just out of curiosity did things just start working again for you guys?
 

CloudNine

Well-Known Member
Joined
Jan 12, 2016
Messages
1,583
Reaction score
4,137
Points
513
Gender
Male
Yup.. so pretty sure all of us in here have the exact same problem. It works and stops at the same time for everyone.
 
  • Like
Reactions: DONTDOIT

kryss

carburante al fuoco
Nonsense and Shenanigans
Joined
Jan 10, 2016
Messages
20,995
Reaction score
61,848
Points
1,488
Have you guys mentioned in the emails that multiple workers are having the same issues and it seems to be effecting more workers as time goes on?
 

CloudNine

Well-Known Member
Joined
Jan 12, 2016
Messages
1,583
Reaction score
4,137
Points
513
Gender
Male
Have you guys mentioned in the emails that multiple workers are having the same issues and it seems to be effecting more workers as time goes on?
Not sure about everyone else but i have. Still getting the generic replies
 
  • Like
Reactions: kryss

kryss

carburante al fuoco
Nonsense and Shenanigans
Joined
Jan 10, 2016
Messages
20,995
Reaction score
61,848
Points
1,488
Not sure about everyone else but i have. Still getting the generic replies
Has anyone tried the bezos email? Sometimes that can get things moving quicker.
 
  • Like
Reactions: CloudNine

Matilda Jones

Grey Ghost
Contributor
Joined
Jan 24, 2016
Messages
4,608
Reaction score
6,757
Points
788
Gender
Female
Have you guys mentioned in the emails that multiple workers are having the same issues and it seems to be effecting more workers as time goes on?
I mentioned in mine that I had spoken to other workers who were having the same problems and that we were all being affected in the same way during the same specific period of time.
 
  • Like
Reactions: CloudNine and kryss

bxpretzel

Ari Gold
Contributor
HIT Poster
Joined
Jan 14, 2016
Messages
11,163
Reaction score
24,621
Points
1,438
Location
Appalachia
what email address do you use to contact customer service? going to email them and CC bezos. this is ridiculous, i haven't been able to even view my dashboard since 11am this morning. it's really hurting my earnings and weeknights since i then have to turk at home to make up for the lost day and my bf gets annoyed when i'm on the computer all night (and i am too!)
 
  • Like
Reactions: CloudNine

turks24

New Member
Joined
Aug 9, 2016
Messages
15
Reaction score
10
Points
3
Age
97
Gender
Male
what email address do you use to contact customer service? going to email them and CC bezos. this is ridiculous, i haven't been able to even view my dashboard since 11am this morning. it's really hurting my earnings and weeknights since i then have to turk at home to make up for the lost day and my bf gets annoyed when i'm on the computer all night (and i am too!)


Please send any screenshots of the issue or error message as an attachment to mturk-attachments@amazon.com with the subject 'Mechanical Turk Worker Issue'.

I think the front line support people are just going to reply with a form email every time. In my last email I said that I was having the problem with multiple browsers and devices and can definitively rule out it being an issue solved by clearing cookies and cache. They still sent the 'clear cookies' response.

Site is totally unusable for me right now.
 

Matilda Jones

Grey Ghost
Contributor
Joined
Jan 24, 2016
Messages
4,608
Reaction score
6,757
Points
788
Gender
Female
Still having problems here, been consistent since 8 am, so 5+ hours now.
 

TurkinPigeon

New Member
Joined
Aug 10, 2016
Messages
15
Reaction score
18
Points
3
Age
34
Gender
Male
Hi guys. I'm new here but I'm an established member next door.

I've been having the same issues with the "Your request was not completed successfully" error messages during the hours of 11 a.m. EST to about 4 p.m. EST. This has been going on for over a week now but today is the worst it has ever been.

I have sent multiple emails to Turk and (surprise, surprise) that didn't help at all.

I saw you guys have a great thread devoted to this issue so if it's okay, I'll add my experiences to it as the situation develops.

Hopefully together we can figure this out and get our accounts working again. Because my earnings have taken over a 50% hit each day due to this issue.

- Sean
 

CloudNine

Well-Known Member
Joined
Jan 12, 2016
Messages
1,583
Reaction score
4,137
Points
513
Gender
Male
Just got this email from them.

Hello,

We are aware of the issue our website experiences during the mentioned times and are currently working towards a resolution.

Please feel free to contact us if you have any additional information.

Has anyone gotten a response like that from them? Seems like they at least have noticed the problem and it isn't being ignored. Looks like progress.
 

TurkinPigeon

New Member
Joined
Aug 10, 2016
Messages
15
Reaction score
18
Points
3
Age
34
Gender
Male
I woke up to this email:

Hi Sean

This is Adele from Mechanical Turk Support Team.

I'm sorry to hear about the troubles you are having with the Mechanical Turk site.

I've forwarded this to our developers to investigate and work toward a resolution.

Thanks for your patience while we look into this.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here:
 
  • Like
Reactions: kryss and CloudNine