how to get a hit rejection reversed to due to a system froze

[Alveta Lowe]

Contacted the requested he was nice enough to send the unique code the system would not give at the end of the hit it has happen to me three times. He also passed along the email for support replying he has no control over the system to correct. This hit should have been approved. Is there anyone who knows what my next step would be all comments are greatly appreciated thanks for reading... newbie.

 

[electrolyte]

By "system would not give at the end", are you talking about on a survey site like Qualtrics? You can try to contact Qualtrics, or whoever the survey hosting site was, if you want, to ask why the site wasn't working correctly. If he's a requester, he's right in that he has no control over the survey site.

If he rejected the HIT, it's up to him to reverse the rejection. Here are the instructions you can send him about how to reverse it: https://www.mturkcrowd.com/threads/hit-rejection-how-to-get-it-reversed.96/