Press/Studies Building Trust in Crowd Worker Forums: Worker Ownership, Governance, and Work Outcomes

electrolyte

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Crowd worker forums serve as sites for trust-building between workers that is not supported by more specialized tools. The four largest Mechanical Turk forums have different governance styles. The first author, a professional crowd worker, is, with other workers, building a worker-owned, democratically governed forum. We expect this approach to increase trust among workers, and between workers and requesters, and lead to higher quality work and a better work experience.

http://trustincrowdwork.west.uni-koblenz.de/sites/trustincrowdwork.west.uni-koblenz.de/files/laplante_trust.pdf

This was written by me and Six (of Turkopticon). I presented it (via Skype) at the Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms workshop (part of the Web Science 2016 conference) in Hannover, Germany on Sunday. :)