I've spent 12+ month developing platform that heavily relies on using Mturk workers. About 4+ month ago, MTurk closed my requester account on a whim.
First they sent me generic "go read policy" reason. I did nothing wrong, so I started guessing. I thought that I found some remote reason why they suspended it. I fixed it. The real reason was very different. (they accused me of trying to collect workers emails).
But, me thinking that I am "overloading" their system and this is the reason, I wrote a script that creates HITs gradually, not all at once.
They sent me "warning" email "go read policy" again, as the real reason wasn't fixed as wasn't aware of it. In the meantime, the script created more HITs while I was on a meeting. In couple of hours, at the time I read the warning email, my account was closed.
I can't get through that wall since then. I have no idea what to do.
Only recently I found the real reason: under heavy load, my server wasn't hiding certain menu item quick enough. that caused rage of the moderators who closed my account. (that menu there is for different category of users, NOT amazon workers; server were supposed to hide it and I personally never saw it fail to do so).
I didn't violate the policy. Not intentionally, that's for sure.
But current state of affairs are absolutely unfair (I know, life if unfair, but still....)
Can somebody possibly help me?
Thank you!
First they sent me generic "go read policy" reason. I did nothing wrong, so I started guessing. I thought that I found some remote reason why they suspended it. I fixed it. The real reason was very different. (they accused me of trying to collect workers emails).
But, me thinking that I am "overloading" their system and this is the reason, I wrote a script that creates HITs gradually, not all at once.
They sent me "warning" email "go read policy" again, as the real reason wasn't fixed as wasn't aware of it. In the meantime, the script created more HITs while I was on a meeting. In couple of hours, at the time I read the warning email, my account was closed.
I can't get through that wall since then. I have no idea what to do.
Only recently I found the real reason: under heavy load, my server wasn't hiding certain menu item quick enough. that caused rage of the moderators who closed my account. (that menu there is for different category of users, NOT amazon workers; server were supposed to hide it and I personally never saw it fail to do so).
I didn't violate the policy. Not intentionally, that's for sure.
But current state of affairs are absolutely unfair (I know, life if unfair, but still....)
Can somebody possibly help me?
Thank you!