02/01 - Topiary Thursday!

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Jerami

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I had a problem like that really early on in my turkering experience. I contacted Payment who said they can't do anything, but if you complain enough, and keep escalating, you eventually get to an actual supervisor, not a call center e-team, and they should be able to help you out.
That's what I was saying. It can be handled through that number but, grunt agents are trained to shut their ears at the mention of MTurk.
 

An Island in the Sun

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I had a problem like that really early on in my turkering experience. I contacted Payment who said they can't do anything, but if you complain enough, and keep escalating, you eventually get to an actual supervisor, not a call center e-team, and they should be able to help you out.
I dunno, the guy made it sound like they don't handle anything on the mturk side of things. I guess I could try again. I'm gonna see if this just appears by tomorrow. I'm thinking it must have something to do with Amazon themselves reversing rejections on my account today, like it somehow glitched the transfer when they were messing with the account.
 

InfiniteChanges

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I dunno, the guy made it sound like they don't handle anything on the mturk side of things. I guess I could try again. I'm gonna see if this just appears by tomorrow. I'm thinking it must have something to do with Amazon themselves reversing rejections on my account today, like it somehow glitched the transfer when they were messing with the account.
How did you get Amazon to reverse a rejection?
 
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Jerami

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I dunno, the guy made it sound like they don't handle anything on the mturk side of things. I guess I could try again. I'm gonna see if this just appears by tomorrow. I'm thinking it must have something to do with Amazon themselves reversing rejections on my account today, like it somehow glitched the transfer when they were messing with the account.
They don't handle anything on the Mturk side but, that's a bit of a crossover area. A regular agent is trained to say, "We don't handle Mturk." And, they don't. But, if you escalate to a supervisor, they have the ability to contact their counterpart in 'Payments' proper.
 

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Thanks, I'll try it.



The problem is this transfer isn't showing up anywhere. Like it just disappeared into thin air so they could say they don't have any record of it anywhere. And then you realise after you transfer it out of mturk, if it doesn't show up on the transfer list there's nowhere on the site showing rolling account balance history or anything like that so there's no proof you had it really. It can't just disappear though. It's gotta be there somewhere.
That's what they do when this happens and I've had it happen twice at the most inconvenient times. The money just disappears into the Amazon cloud somewhere I guess. Amazon gets money from somewhere and sends it back to your account and then you do the whole thing over again with your fingers crossed.
 
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InfiniteChanges

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That's what I was saying. It can be handled through that number but, grunt agents are trained to shut their ears at the mention of MTurk.
It helps having spent 6 years in a call center environment. You can get almost anything done if you go high enough up the chain.
 

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Title: Decision Making under Uncertainty - Bonus Payments Given(~ 6 minutes) | Accept
Requester: Katie M [A36I2NOE6N42UJ] Contact
TV: [Hrly: $8.67] [Pay: 3.00] [Fast: null] [Comm: null] [Rej: 0] [ToS: 0] [Blk: 0]
TO: [Pay: 3.67] [Fast: 3.00] [Comm: 1.00] [Fair: 3.67] [Reviews: 4] [ToS: 0]
TO2:
No Reviews
Reward: $0.18
Duration: 45 minutes
Available: 1
Description: A short survey of decision making under uncertainty
Requirements: Total approved HITs GreaterThanOrEqualTo 100; Exc: [2234200-72756] DoesNotExist; HIT approval rate (%) GreaterThanOrEqualTo 90; Location In US
[tr][td]
HIT exported from Mturk Suite v2.1.8
[/td][/tr]
[tr][td][/td][/tr]
Not bad, made a dollar in bonus.
 
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An Island in the Sun

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How did you get Amazon to reverse a rejection?
The requester couldn't do it for some reason so they opened a ticket with Amazon.

That's what they do when this happens and I've had it happen twice at the most inconvenient times. The money just disappears into the Amazon cloud somewhere I guess. Amazon gets money from somewhere and sends it back to your account and then you do the whole thing over again with your fingers crossed.
Did either of you notice when this happened if the transfer didn't show up at all on your Mturk Transfer History as even pending? The Mturk side for me shows as if I never even made a transfer except that all the money I had is gone.
 
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The requester couldn't do it for some reason so they opened a ticket with Amazon.



Did either of you notice when this happened if the transfer didn't show up at all on your Mturk Transfer History as even pending? The Mturk side for me shows as if I never even made a transfer except that all the money I had is gone.
Yes. It never showed up. I was really new, and wasn't tranferring every day, so I thought it was normal. However, after three days of not getting the email notification, I got worried and started calling.
 

Jerami

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Title: Psychology study (40-50 min) | Accept
Requester: PsychLabAtBC [A10M90Y8PUKQ1E] Contact
TV: [Hrly: $9.73] [Pay: 3.50] [Fast: 5.00] [Comm: null] [Rej: 0] [ToS: 0] [Blk: 0]
TO: [Pay: 3.26] [Fast: 4.73] [Comm: 3.54] [Fair: 4.72] [Reviews: 196] [ToS: 2]
TO2: [Hrly: $7.67] [Pen: ---] [Res: ---] [Rec: ---] [Rej: 0] [ToS: 0] [Brk: 0]
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$5.75
Duration: 12 hours
Available: 1
Description: Rate other people's behaviors
Requirements: HIT approval rate (%) GreaterThan 90; Location EqualTo US
[tr][td]
HIT exported from Mturk Suite v2.1.8
[/td][/tr]
[tr][td][/td][/tr]
 
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