As far as I know, there is no general contact person that we (workers) have access to. I'd email back to the same person I got the email from - if you can. If not, I'd try every option I had. I suppose you could even look for the legal department - asking (nicely
, for SPECIFIC reasons or clarification. You're really on your own in this, because you are just trying to get an answer. I'd keep pressing, though. I'm pretty sure that they can do as they want on the platform (let whomever have an account - or deny at will). BUT, having said this, they do have requirements and reasons (we aren't always privy to them, of course) - so there are reasons (or there should be). If they didn't give you an account because there was no reason (ie they made a mistake), well, you're pushing to see if this is what happened - and if so, that you be granted an account.